Billing & Insurance

Billing & Insurance Assistance

If you have any questions related to your bill or insurance questions, please contact our billing department at 270-737-4343, dial ext. 109 or 110.

Billing Policy

Payment is expected for office services at the time they are rendered. Please remember that insurance contracts are between you and your insurance company. Often insurance does not provide the full payment of medical costs. Therefore, the balance of your account becomes your responsibility. We will assist you by processing your insurance claims, but you must understand that you are financially responsible for all charges not covered by insurance and that any insurance benefits received by Etown Ortho will be credited to your account.

If you are not covered by health insurance, then you will be expected to prepay a portion of your office visit at the time of service. This will be discussed with you at the time you make your appointment. This policy also applies if you require surgery. You will be asked to prepay a portion of your surgery up front before surgery is scheduled.

Your Copay

Copays are due at the time of service and are collected before going back to see the physician. If your insurance requires a copay, we are required to collect it based on our agreement with your insurance carrier. If we participate with your coverage, we must collect the copay before each visit. Your appointment will need to be rescheduled if you do not pay your copayment at the time of service.

Prior Balances

It is the policy of Etown Ortho to collect payment on prior balances at the time of service. If you have a prior collections balance with us, you will be asked to pay this balance up front before an appointment can be scheduled.

Financial Assistance

If you do not have insurance or the insurance company does not fully cover your bill, we can work with you to set up a payment plan to keep your payments current. Please contact someone from our billing department to assist you.